Friends Of The Foot FAQ

FREQUENTLY ASKED QUESTIONS:

I'VE SIGNED UP FOR FRIENDS OF THE FOOT, NOW WHAT?
-In your FOTF Membership confirmation email you should have received info regarding the livestream details for the month.  Then hold tight for the beginning of the next month when you will receive an email with your FOTF number and info on the FOTF plan and perks for that month.

HOW WILL I KNOW WHAT MY FOTF NUMBER IS?
-Each month you will receive an email with the FOTF plan for that month.  In that email you will find your FOTF number (see below for how the FOTF number system works).

HOW DOES THE FOTF NUMBER SYSTEM WORK?
-A little refresher on how the numbers work, the earliest adopters of the FNTMS/FOTF will get a number closer to 1, the numbers for newer members will be higher. These numbers will update each month as new folks join the club, and, if anyone decides to leave the club (seriously, why would anyone leave the club???), your number will change. Pretty rad, right?!

HOW WILL I STAY UPDATED ABOUT MONTHLY FOTF PLANS AND PERKS?  
-First, you must opt into "Receive Marketing" from Switchfoot so we can send you the bonus perks and plan each month! Click here to manage your email marketing permissions.
-Second, if you are opted in to “Receive Marketing” you will receive an email the first week of each month which will let you know what exciting things to expect that month from FOTF.

WHAT CAN I EXPECT FROM THE FOTF LIVESTREAMS?
 -12 livestreams per year (1 per month) - These livestreams will consist of:
-8 Livestream hangouts...let's call them "Family Hang Outs". These are similar to what many of you know as “Bonus Streams” — very unscripted, in the moment hangouts where we take questions, talk about what we’re up to, and maybe even throw in a song or two.  These streams have become one of our favorite things to do, you never know what’s going to happen!
-4 full-blown Livestream Concerts.  Much more music focused, we play songs and tell stories. Some of these may be from concerts while we’re on tour, others will be live from Melody League Studios. 

HOW DO I WATCH MY FOTF LIVESTREAMS?
- In order to access the livestream page, you will need to be signed into your account you created when checking out. Once you login to your account, our site will know if you purchased tickets and you will be able to see the stream on THIS PAGE

HOW CAN I WATCH FOTF LIVESTREAMS ON MY TV?
- Note: Samsung's Internet TV browser does not support streaming video. Please use a streaming device or airplay if available.
Using a product like AppleTV, Chromecast or Amazon Fire Stick that also has a web app.  In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal. 
-Chromecast instructions here 
-Apple TV instructions here 
-Amazon Fire Stick instructions here

WILL FOTF LIVESTREAMS BE AVAILABLE TO VIEW AFTER THEY AIR?
- Yes, for 72 hours after initial airing!

HOW DO I UPDATE MY PAYMENT METHOD OR CANCEL MY MEMBERSHIP?- You can manage your subscription on THIS PAGE 

I HAVE OTHER QUESTIONS
- For all other questions email us fotf@switchfoot.com

 

Any reproduction or redistribution of this material without express written consent from us constitutes copyright infringement and a violation of the terms of [service/your membership/use, etc.].  Any person found to do so without permission will be subject to any and all remedies available, including without limitation the termination of any and all membership rights, litigation, and injunctive relief.